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Frequently Asked Questions

Q: On which dates will airport transfer be provided by the hosts?

A: The airport transportation will be available 24 hours every day, from Nov. 5 to Nov. 8.

Q: From which date and until when is accommodation provided by the hosts?

A: The hosts will provide accommodations from November 6 until November 13. If you would like to arrive before the 6th or leave after the 13th, you will have to book any additional nights on your own.

Q: Which hotel am I staying at?

A: We will soon provide this information to all participants.

Q: Where will I register in Jakarta?

A: There will be registration desks in the hotel lobby area where you will be able to receive your room key, name badge and registration packet as well as pay any outstanding registration fee.

Q: I have not paid in full yet, where can I make payment?

A: You will be asked to pay during the registration process when you arrive at your hotel. Payments are only accepted in CASH and in United States Dollars (USD).

Q: Will there be tours?

A: Yes, the hosts have arranged for two tour options on Sunday that participants can choose from. Please note that they will be at your own cost. Click here for more information.

Q: From which date and until when are meals provided by the hosts?

A: Meals are provided from November 7 dinner to November 13 breakfast. There is no meal provided on Sunday for lunch and dinner. However, if participants choose one of the tours or visit a church service, lunch may be included.
Breakfasts will be served at the restaurant in each hotel.
Lunches and dinners will be served at the convention center.

Q: What should I do if my flight is delayed/cancelled?

A: If you experience a major delay or disruption during your travel, please contact us at (coming soon)

Q: What should I do in case of medical emergency?

A: There will be a medical station with paramedics as well as a standby ambulance at the venue.

Q: Can I bring my own medication into Indonesia?

A: If you are traveling to Indonesia and you are bringing medication with you, there should be no problem at the customs if it is clear that the medicine is for personal use. However, it is prohibited to bring narcotics into the Country.

Q: Where can I exchange currencies?

A: Money exchange services will be offered at the venue (SICC).
Indonesian’s currency is Rupiah (Rp). USD 1 equals to approx. Rp. 14,000 – Rp 14,200. Exchanges can be done at the Money Changer in the Airport or at the counter (TBC) on the venue event in SICC Sentul.
The Rupiah denomination is in coins (Rp 100, Rp 200, Rp 500, Rp 1.000) and bank notes (Rp 1.000, Rp 2.000, Rp 5.000, Rp 10.000, Rp 20.000, Rp 50.000, Rp 100.000).

Q: Is there a dress code?

A: Please dress formally or in your national dress for the Opening Ceremony. For the remainder of the General Assembly, the dress code is smart casual.

Q: I don’t have a smartphone to view the GA app. How can I stay updated?

A: Information is also available through the microsite that can be accessed via computer and some information will be posted on announcement boards onsite. If you cannot access it, please approach a staff or volunteer onsite who will be happy to assist you.

Q: What weather can we expect?

A: Indonesia has a tropical climate. The average temperature in November is about 27 °C (81 °F) while the average low is 23 °C (73 °F) and high is 31°C (88 °F). The beginning of the month sees a mix of cloudy skies and sunny days, with a slight chance of rain in the afternoon. We recommend bringing an umbrella or a rain jacket.

Q: Can I drink tap water?

A: Tap water is NOT recommended to be consumed at ANY PLACE.
Please use the mineral water available at the desk, or from the refill station available in the venue.

Q: Do I need a travel adapter?

A: In Indonesia the power plugs and sockets are of type C and F, as shown in the image below. EU plug type with 2 holes socket (converter might be needed)

Other Questions
Forward registration questions to: [email protected]
Forward general inquiries to: [email protected]

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